EPIC status of the Tourist Office
A tourist office of EPIC status is a public entity responsible for promote and develop tourism in a specific region, city or territory. Acronym EPIC means “Public Establishment of Industrial and Commercial Character”.
As an EPIC, the tourist office has a certain administrative and financial autonomy. He is therefore capable of carry out commercial activities to generate income, while remaining under the supervision of a public community, such as a municipality or a department.
The missions of the Tourist Office
The Niort – Marais Poitevin Tourist Office is responsible for tourism mission on the territory of the Niortais Agglomeration Community :
- To ensure promotion of the destination in liaison with the Departmental Council of Deux-Sèvres and the Regional Tourism Committee of Nouvelle-Aquitaine;
- To implement communication supports necessary for its missions;
- To organize reception and tourist information within its territory of jurisdiction;
- To improve marketing the local offer of tourist products and stays;
- To network tourist providers et to improve the qualification of the offer ;
- To monitor and analyze attendance of tourist customers.
Classification in category II
In order to attest to the professionalism of its actions and its teams to its visitors and partners, the Niort – Marais Poitevin Tourist Office has chosen to meet the criteria of classification in category II which it obtained on July 5, 2022 (classification valid for 5 years).
What is a Category II Tourist Office?
A classified Tourist Office in category II corresponds to a structure of average height operating in a geographical area representative of a homogeneous and coherent tourist consumption basin.
His team is necessarily led by a manager or director.
The structure offers various services more important than those of offices falling within category III likely to generate own resources.
The Category II Tourist Office develops a targeted promotion policy and implements customer listening tools likely to improve quality of the services provided and those of its partners acting in its geographical area of intervention.
Our commitments point by point :
- Put at your disposal an easily accessible reception and information area ;
- Facilitate your procedures ;
- Offer you furniture for sitting ;
- Looking inform for free on the local tourist offer;
- Looking offer free access to WiFi ;
- Display and broadcast your opening periods expressed in two foreign languages at least ;
- Be open at least 180 days per year, Saturday and Sunday included, during tourist or entertainment periods;
- Respond to your mail all year round ;
- Ensure the supply of tourist maps, plans and tourist guides on paper ;
- Give you access to its trilingual website ;
- Provision of a list of transport and vehicle rentals ;
- broadcast sound tourist information also on paper support translated into at least two relative foreign languages: to all classified tourist accommodation including at least the name of the establishment, postal details, email, website address, telephone details and classification level; Monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and times of opening to the public, the website and telephone and postal contact details; At events and activities; To emergency telephone numbers.
- Update annually its tourist information;
- Post emergency telephone numbers outside ;
- Present the entire qualified offer in your area intervention for all clienteles;
- Process your complaints and measure your satisfaction ;
- Bilingual staff welcomes you;
- Guarantee the reliability and timeliness of information on the local tourist offer.
